Topcer33 takes the privacy of every registered player seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is stored and protected, who it is shared with, and what rights you have over your own information. Please read it carefully before registering an account.
Six principles that shape how Topcer33 handles every piece of personal data we hold.
We collect only the personal data we genuinely need to operate your account, process your transactions and comply with applicable laws. Data collected for one purpose is not repurposed without a fresh legal basis.
All personal data is transmitted over 256-bit SSL encryption and stored in access-controlled server environments. We conduct regular internal security audits and access reviews to minimise the risk of unauthorised disclosure.
Topcer33 does not sell, rent or trade your personal data to third parties for marketing or commercial purposes. Your information stays within the Topcer33 ecosystem and its necessary service providers.
This Privacy Policy is written in plain, accessible English so you know exactly what data we hold and why. We update it whenever our practices change and notify users of material amendments.
You have the right to access, correct, port or request deletion of your personal data at any time. Requests are processed within a reasonable timeframe by our support team — no fee, no unnecessary hurdles.
We retain personal data only for as long as it is necessary for the stated purpose or required by applicable legal obligations. Data that is no longer needed is securely deleted or anonymised.
Name, email, date of birth and contact details collected at sign-up.
Identity and age documents verified before withdrawals are approved.
Data stored in secured, access-controlled servers under encryption at rest.
Used only to operate your account, process payments and comply with AML obligations.
Data deleted or anonymised when the retention period ends or upon your request.
This Privacy Policy ("Policy") describes how Topcer33 ("we", "us", "our", "the Platform") collects, processes, stores, discloses and protects the personal data of individuals ("you", "the Player", "the User") who access or use the website at topcer33.cam and any associated services, including but not limited to online casino gaming, sports betting, live dealer tables and customer support.
Topcer33 is committed to handling personal data responsibly and in accordance with applicable data protection principles. This Policy is designed to give you a clear and transparent account of our data practices so that you can make informed decisions about your use of the Platform.
By registering an Account on Topcer33 or by continuing to use the Platform after being presented with this Policy, you acknowledge that you have read, understood and accepted the data practices described herein. This Policy forms an integral part of our Terms and Conditions, which you are also required to accept.
Scope: This Policy applies to all personal data collected from Players located in Malaysia (including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and all other regions) and other jurisdictions. Where applicable, we reference Malaysia's Personal Data Protection Act 2010 (PDPA) as a relevant standard, though Topcer33 operates under international licensing jurisdiction.
For the purposes of this Privacy Policy, the following definitions apply:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial data and online identifiers. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, use, disclosure, transmission, deletion or destruction. |
| "Data Controller" | Topcer33, in its capacity as the entity that determines the purposes and means of processing your personal data. |
| "Data Processor" | Any third-party service provider that processes personal data on behalf of Topcer33, subject to written contractual obligations. |
| "KYC" | Know Your Customer — the identity and age verification process conducted by Topcer33 prior to approving withdrawals or in response to fraud signals. |
| "Cookies" | Small text files placed on your device by the Platform to recognise returning visitors, maintain session state and support analytics. |
| "AML" | Anti-Money Laundering — the set of legal and procedural obligations applicable to financial service operators, including online gaming platforms. |
Topcer33 collects the following categories of personal data from registered Players and, to a limited extent, from visitors to the Platform who have not yet registered an account:
Topcer33 collects personal data through the following channels:
Topcer33 processes personal data only where a lawful basis for processing exists. The primary legal bases on which we rely are as follows:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual Necessity | Processing required to perform the contract between you and Topcer33 — including account creation, game access, deposit and withdrawal processing, and customer support. |
| Legal Obligation | Processing required to comply with applicable laws — including KYC identity verification, AML record-keeping, age verification and regulatory reporting obligations. |
| Legitimate Interests | Processing necessary for Topcer33's legitimate business interests where these are not overridden by your rights — including fraud prevention, platform security, abuse detection and internal analytics. |
| Consent | Processing based on your freely given, informed consent — including optional marketing communications (where applicable) and the use of non-essential cookies. Consent may be withdrawn at any time. |
Topcer33 uses the personal data we hold for the following purposes:
We do not use your personal data to: sell or rent your information to third parties, serve targeted advertising on behalf of external advertisers, make automated decisions that produce significant legal effects on you, or profile you based on sensitive characteristics including ethnicity, religion or political views.
Topcer33 does not sell, rent or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
We engage trusted third-party service providers to assist in operating the Platform. These providers act as Data Processors under contractual obligations that restrict their use of personal data to the specific service being provided. Categories of service providers include:
We may disclose personal data to law enforcement agencies, regulatory authorities, courts or other government bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property or safety of Topcer33, its Players, or the public. Such disclosures will be made in accordance with applicable legal requirements.
In the event of a merger, acquisition, restructuring or sale of all or part of Topcer33's business, personal data held by us may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to data processing arrangements that result from it.
We may share your data with other parties where you have provided explicit, informed consent to such sharing. You may withdraw such consent at any time by contacting our support team.
Topcer33 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. Our standard retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account, plus 5 years after account closure to meet AML and regulatory obligations. |
| KYC verification documents | 5 years from the date of verification, or longer if required by applicable law. |
| Transaction and financial records | 7 years from the transaction date, in accordance with standard financial record-keeping requirements. |
| Gaming and betting activity logs | 3 years from the date of activity, used for dispute resolution and RNG audit purposes. |
| Customer support communications | 2 years from the date of the last interaction, unless the matter involves an open dispute. |
| Technical and device data (logs) | 90 days, unless retained longer in connection with an active security investigation. |
| Self-exclusion and RG tool records | Duration of exclusion plus 5 years, to prevent circumvention of exclusion terms. |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.
Topcer33 implements a multi-layered information security framework to protect personal data against unauthorised access, disclosure, alteration or destruction. Our security measures include, but are not limited to:
Your Responsibility: While we invest heavily in platform security, you are responsible for maintaining the confidentiality of your account login credentials. Do not share your password with anyone. Contact us immediately at [email protected] if you suspect your account has been accessed without your authorisation.
Topcer33 uses cookies and similar tracking technologies to operate the Platform effectively, improve user experience, and gather aggregated analytics data. The categories of cookies we use are as follows:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for the Platform to function — includes session authentication, security tokens and payment flow state. | No — essential to core functionality |
| Functional | Remembers your language preference, game lobby layout choices and other personalisation settings. | Yes, though some features may be affected |
| Analytics | Collects anonymised data on how Players use the Platform — page views, session duration, navigation paths — to help us improve the experience. | Yes, via browser settings |
Topcer33 does not use third-party advertising cookies or cross-site tracking cookies. You may control cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent you from accessing certain features of the Platform.
Subject to applicable law and certain exceptions, you have the following rights with respect to your personal data held by Topcer33. To exercise any of these rights, contact our support team using the details in Section 15.
We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure we do not disclose data to an unauthorised party.
Topcer33 is strictly prohibited from being accessed by individuals under the age of 21 years. We do not knowingly collect personal data from individuals under 21. The Platform employs mandatory identity and age verification (KYC) as a safeguard against underage access.
If Topcer33 becomes aware that an account has been registered by or on behalf of an individual under the age of 21, we will immediately suspend that account, void any associated wagers and return any real-money deposits to the originating payment method. Any personal data collected in connection with an underage account will be deleted as soon as practicable following account closure.
Parents and guardians who believe a minor may have accessed Topcer33 are encouraged to contact our support team immediately at [email protected]. We take age protection obligations seriously and will act promptly upon receiving such notifications.
As an internationally operating platform, Topcer33 may transfer personal data to, and store personal data on servers located in, jurisdictions outside Malaysia. In such cases, we take appropriate measures to ensure that an adequate level of protection is applied to transferred personal data, including:
Malaysian players should be aware that data transferred outside Malaysia is subject to the data protection laws of the destination jurisdiction, which may differ from Malaysian law. Where data is transferred to service providers located outside Malaysia in connection with payment processing (for example, international elements of the Touch 'n Go, GrabPay or FPX infrastructure), such transfers are governed by the contractual arrangements in place between Topcer33 and those providers.
Topcer33 reserves the right to modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or the services we offer. When we make material changes to this Policy, we will:
Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Policy, you must cease using the Platform and contact support to close your Account.
We recommend reviewing this Policy periodically, particularly after receiving any email notification of changes. Archived versions of this Policy are available upon request from our support team.
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a concern about how Topcer33 handles your personal data, please contact us using the following channels:
For details on responsible gambling tools including self-exclusion, visit our Responsible Gambling page. For the full terms governing your use of the Platform, see our Terms & Conditions.
These rights are available to all registered Players. Contact our support team to exercise any of them — no fee required.
You may request a copy of all personal data Topcer33 holds about you, along with information on how it is processed.
If any of your personal data is inaccurate or incomplete, you may request that we correct or update it promptly.
You may request deletion of your personal data where it is no longer necessary, subject to our legal retention obligations.
You may request that we restrict processing of your data while a complaint or accuracy dispute is being investigated.
Where processing is based on consent or contract, you may request your data in a structured, machine-readable format.
You may object to processing based on legitimate interests. We will assess your objection and cease processing unless compelling grounds exist.
Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect processing that occurred prior to withdrawal.
If you believe we have handled your data unlawfully, you have the right to lodge a complaint with a relevant data protection authority in your jurisdiction.
Topcer33 handles your personal data with the care and transparency you deserve. Join Malaysia's premier online casino with complete confidence.